We believe that your Caliber product is the best outdoor furniture money can buy. As a result we stand behind our products with a 20 year residential and a 5 year commercial limited warranty from the date of purchase. All warranty claims must be made by the original purchaser.
Our EcoTimbR products will be free of original manufacturer defects in both craftsmanship and material. This includes the structural failure of all fasteners and EcoTimbR HDPE material during normal use.
Our EcoTimbR furniture is made from High-Density Polyethylene (HDPE). While this material is extremely durable, under normal use or in certain environmental conditions it may scratch, stain or fade. Exposure to extreme sunlight, temperature changes or other environmental factors may contribute to this and is not considered defects in material or workmanship. All stainless steel fasteners are under warranty against structural failure. In certain environmental conditions and if not cared for properly rusting may occur and are not covered under this warranty.
Normal wear and tear, including but not limited to scratching, fading, improper care, painting, staining, modification, improper assembly, abuse, negligence, accidental damage, extreme environmental and man made forces and use of power washers are not covered under this warranty.
All fabric claims are subject to the original manufactures warranty guidelines.
Caliber will make every effort to repair or replace products with the same model. If the model is no longer available, a replacement of similar style and value will be provided.
All replacement products are subject freight and handling charges.